SUPPORT
Tell us what happened, what you expected, and which screen you were using. We will not ask for passwords, authentication codes, or full activity files by email.
Hoopser Ride
and Hoopser Stats.
- Recording and imports
- Help with recording, processing, duplicate prevention, missing metrics, routes, and Apple Health imports.
- Connected services
- Help connecting, reconnecting, manually syncing, or exporting to a supported fitness provider.
Your account
and your data.
- Sign-in and profile
- Help with email verification, sign-in, profile details, notification preferences, privacy, or account deletion.
- Data requests
- Ask about Hoopser’s data practices or request access, correction, deletion, or export of your information.
Email us.
Include your app version, iOS version, and a short description of the issue. Screenshots are helpful when they do not contain sensitive health details, precise routes, or private messages.
[email protected]Manage your data.
Apple Health
Open Profile → Settings → Integrations → Apple Health to control workout import, profile sync, and saving Hoopser recordings. You can also change Health permissions in iOS Settings.
Activity privacy
Edit an activity to choose its audience and control route trimming, map visibility, and individual statistics shown to other people.
Delete your account
Open Profile → Edit Profile → Delete account. Hoopser sends a confirmation email before permanently deleting the account and its associated data.